FREQUENTLY ASKED QUESTIONS
Where are the lifts made?
Our lifts are made in an ISO9001 compliant factory located in Haimen, China. The factory in China is owned by an American corporation, which means all management and manufacturing processes must meet specific requirements prescribed by ISO. Visit the ISO website for details.
What is ISO9001 certification?
Visit the website for information.
How safe are your lifts?
Our 4 post lifts have been tested and ALI certified for safety. Visit Automotive Lift Institute (ALI) to see if a competing brand is listed and certified.
What is ALI certification?
Visit Automotive Lift Institute (ALI) for details.
How long is the warranty and what is covered?
Direct Lift two and four post lifts come with a 5 year structural warranty and a 2 year warranty on the power unit and cylinders; mid-rise lifts come with a 2 year structural warranty and 2 year warranty on the power unit and cylinders; motorcycle lifts, rotisserie units jacks and accessories come with a 1 year structural warranty and 1 year warranty on the power units and cylinders. Many manufacturers do not offer any warranty or offer much less than Direct Lift.
IS there a labor warranty on Direct Lifts?
No, we only offer a parts warranty.
Will there be taxes charged on my purchase?
Yes, there will be taxes charged if your lift ships to one of the following states: NY and PA
What forms of payment are offered?
Currently we accept Visa, MasterCard,American Express and Paypal
How tall does my ceiling need to be?
Ceiling requirements vary by lift model.
What are the concrete requirements?
Our 2 post lifts require 4” minimum thickness and 3000 psi, if you choose to anchor our four post lifts we also require 4” minimum thickness and 3000 psi. See the installation manual for more details.
What are my installation options?
All of our lifts come with detailed installation manuals and are offered for each model on our website. If professional installation is desired call 800-527-6459 or email us at jim51185@yahoo.com for options available.
What are my shipping options?
Ship direct to your location; ship to a local freight terminal for customer pick-up; pick-up at factory or local warehouse; or ship to an installation company.
How will my lift ship?
Direct Lift orders will ship with FOB freight terms via common carriers such as Holland, Yellow Freight, or Roadway. Large multiple unit orders may ship via flatbed carrier. No other carriers are currently offered.
Can I select a carrier to pickup my lift for delivery?
No, we have strong relationships with certain carriers and do not offer shipping on other carriers. -->
How do I unload my lift from a common carrier?
The average 4 post lift will weigh about 2100 pounds and be about 15’ long. In order to unload you will need a forklift, boom, or similar equipment to unload the lift.
Do you offer lift-gate service?
No, all of our lifts exceed the size and weight capacities of most lift-gates making this unsafe.
What will I need to pick-up at factory, warehouse, or local freight terminal?
A trailer or flatbed truck that will handle a package up to 15’ long and weight up to 2100 pounds is required.
What do I do if my lift is damaged in shipment?
All shipments ship with F.O.B. freight terms; this means that the customer is responsible for the freight once transferred to the carrier. All damage claims must be filed with the carrier. Any damage must be noted on the bill of lading at time of receipt and any damage not noticed upon receipt must be reported to the carrier within 48 hours for the carrier to investigate and determine a solution.
What colors are available?
The Pro9F, Pro9D, PV10, PV12, Pro14 are only available in blue. All other lifts are only available in Black.
What are the electrical requirements?
The four-post Pro Park series require 110 volt service and 2 post series require 220 volt single phase service with a dedicated 30 amp breaker. Our midrise lifts require 110 volt service and the motorcycle lifts are air operated and require no electrical service. See specific installation manuals for more details.
Can I install a Direct Lift outside?
All of our lifts are designed to be installed inside; installation outdoors will void the warranty, none of the components are designed to be in wet or extremely humid conditions.
Do you offer any custom designs?
No, we focus on producing a set product line to consistently produce a superior product.
How do I make a warranty claim?
Call Loomis-Root at 800-527-6459 or email us at jim51185@yahoo.com for assistance. Be prepared to provide the lift model and serial number.
Can I install my lift over a basement?
You will need to have a structural engineer evaluate your building and the lift specifications to determine if installation over your basement is safe.
Can I install my lift on a heated floor system?
If the lift is to be anchored to the floor the routing of the heating system must be known to make sure it is not damaged when the anchors are driven into the floor.
Do I have to anchor my lift to the floor?
We only require our two post lifts to be anchored to the floor. Four post lifts do not require anchoring unless floor slope is greater than 1/8” per foot.
Can I install my lift on asphalt?
All of our two and four post lifts must be installed and used on a concrete surface.
Do you offer used lifts?
No, we only offer new equipment.
Are Direct Lifts designed for commercial use?
All of our lifts can be used in commercial applications.
How can I have my lift serviced?
Call Loomis-Root at 800-527-6459 or email us at jim51185@yahoo.com for assistance.
My lift is not functioning properly, what should I do?
Review the troubleshooting tips in your owner’s manual or review one of our manuals online for suggestions. If more assistance is required, call Loomis-Root at 800-527-6459 or email us at jim51185@yahoo.com for assistance.
What type of fluid is required for my lift?
We recommend use of a hydraulic fluid that meets an ISO 32 specification.
Can I use a bio-oil in my lift?
Yes, as long as it meets an ISO 32 specification and is changed or cleaned per the oil manufacture’s requirements.
Why should I choose Direct Lift?
There are several reasons you should strongly consider purchasing a Direct Lift:
Direct Lift's parent company is RL Consolidated which is owned by Dover Corporation - a Fortune 500 company. RL Consolidated owns its own ISO 9001 certified factory in Asia providing you with the assurance that the proper quality controls are in place during the manufacturing process. Direct Lift's four post lifts are ALI certified meaning they meet the most stringent standards in the lift industry. Direct Lift has access to a nationwide service and support network with services ranging from installation to repair and maintenance
Do you keep repair and replacement parts in stock?
Yes, most all commonly required repair and replacement parts are always in stock and will ship within 24 hours. Call Loomis-Root at 800-527-6459 or email us at jim51185@yahoo.com to determine availability.
Do you offer next day or expedited shipment?
We can ship most parts via UPS Air. We do not offer expedited lift shipment as the freight costs typically exceed the lift cost. Call Loomis-Root at 800-527-6459 or email us at jim51185@yahoo.com for more information.
Do you offer financing?
We do not currently offer any financing options; we only accept Visa and MasterCard charge cards. -->
Where can I find an installation manual?
Click here to view a list of available technical manuals.
What are the maintenance requirements for my lift?
The maintenance requirements for the various Direct lifts can be found in the installation/owner's manual. Click here to view a list of available technical manuals.
Can I have a lift shipped to another country?
We only ship to the continental United States or Canada.
Can I have a lift shipped to Hawaii or Alaska?
We will only ship to the port of exit; you will need to arrange shipping from the port.
